Privacy Policy

Last updated: July 3, 2026

Kyoto Kintsugi by Matsuda respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or book a workshop through kyotokintsugi.com.

Who We Are

This website and booking service are operated by KAHA GLOBAL CREATIONS in collaboration with Matsuda Lacquer Studio.

Information We Collect

When you contact us or book a workshop, we may collect the following information:

  • Your name
  • Email address
  • Phone number
  • Preferred workshop details
  • Number of participants
  • Preferred date and time
  • Message or inquiry details
  • Website usage information

Website usage information may include your IP address, browser type, device information, pages visited, and access date and time.

How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your inquiries
  • To receive and manage workshop bookings
  • To confirm booking details and send important information
  • To process payments when applicable
  • To contact you about your workshop
  • To improve our website and services
  • To prevent spam, fraud, and unauthorized access
  • To comply with legal obligations

We do not use your personal information to send newsletters, promotional campaigns, or unrelated marketing messages.

Payments

We may use Square to process workshop payments.

When online payment is available, payment information such as credit card details is processed securely by Square. We do not directly store your full credit card information.

Square’s own privacy policy applies to the handling of payment information processed through Square.

Cookies and Analytics

Our website may use cookies and similar technologies to improve the user experience, understand website usage, and improve our services.

We may use Google Analytics to collect and analyze website usage data. Google Analytics uses cookies and similar technologies to help us understand how visitors use our website. This information is not used by us to directly identify individual visitors.

You can disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

Spam Protection

Our website may use spam protection services such as Google reCAPTCHA to protect our contact forms and booking forms from spam, abuse, and unauthorized access.

These services may collect information such as your IP address, browser information, device information, and interaction data to determine whether a request is legitimate.

Booking System

We use the Amelia booking plugin to manage workshop reservations on our website.

The anonymous data sharing feature in Amelia is not enabled. This means we do not share booking information with Amelia for plugin improvement purposes.

Photos and Videos

We may take photos or videos during workshops for record-keeping, promotional use, our website, or social media.

If we intend to use photos or videos in which guests are clearly visible, we will confirm this in advance or on the day of the workshop. Please let us know if you do not wish to be photographed or filmed.

Third-Party Services

We may use trusted third-party services for website hosting, booking management, payment processing, analytics, spam protection, and email communication.

These third-party services may process personal information only as necessary to provide their services. We do not sell your personal information.

How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

This may include the period necessary for booking management, customer support, accounting, legal compliance, and service improvement.

Sharing Your Information

We do not share your personal information with third parties except in the following cases:

  • When necessary to provide our services
  • When using trusted third-party service providers
  • When required by law
  • When necessary to protect our rights, safety, or property

Security

We take reasonable measures to protect your personal information. However, no method of transmission or electronic storage over the internet is completely secure. Therefore, we cannot guarantee absolute security.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us.

We may need to verify your identity before responding to such requests.

International Visitors

Our website and workshops are operated in Japan. If you contact us or make a booking from outside Japan, your personal information may be processed and stored in Japan.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@kyotokintsugi.com